Privacy Policy

This Privacy Policy describes how Casovil ("Casovil", "we", "our", or "us") collects, uses, processes, discloses, and protects your information when you visit our website www.casovil.com, browse our products, place orders, or create a member account.

We are committed to safeguarding your personal data in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India) ("DPDP Act"), and relevant platform policy requirements.

1. Information We Collect

a. Personal Information

When you voluntarily submit information through enquiry forms, partnership requests, demo bookings, member registration, or when you place an order, we may collect:

• Name
• Email address
• Phone number / WhatsApp
• Salon, spa or business name
• City or location, and delivery address for orders
• Account details (name and login credentials) when you create a member account
• Order and transaction details — products ordered, order history, reorders and invoices
• Any other information you choose to provide

If you choose to sign in with Google, we receive basic profile information from your Google account (your name, email address and profile photo) to create or access your member account. We do not receive your Google password.

Payments: when online payments are enabled, card and payment details are handled directly by our payment provider — we do not store your full card or banking details on our systems.

b. Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device information
• Pages visited and time spent
• Referring URLs
• Interaction behaviour

This information may be collected through cookies, pixels, analytics tools, and similar tracking technologies.

2. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

a. Consent

Where you have provided explicit consent, such as submitting a form, creating an account, or opting in to marketing communications.

b. Contractual Necessity

Where processing is necessary to respond to demo requests and enquiries, onboard partners, or to process and fulfil your product orders and related communications.

c. Legal Obligations

Where processing is required to comply with applicable laws, tax and invoicing rules, regulatory requirements, or lawful government requests.

d. Legitimate Business Interests

Where processing is necessary for legitimate business purposes, including improving website functionality, enhancing user experience, marketing our products, preventing fraud, or protecting our legal rights.

3. How We Use Your Information

We use collected information to:

• Respond to enquiries, partnership and demo requests
• Create and manage your member account and keep you signed in
• Process, fulfil and deliver your product orders and reorders, and generate invoices
• Provide information about our products and services
• Communicate updates, offers, and relevant marketing content (where permitted)
• Improve website functionality and performance
• Analyse user behaviour and traffic patterns
• Maintain internal records
• Comply with legal and regulatory obligations

We do not sell or rent your personal data to third parties.

4. Cookies & Tracking Technologies

Our website uses cookies, browser storage and similar technologies to enable core features and enhance your experience.

a. Essential Cookies & Storage

Necessary for the website to function — for example, we use your browser's local storage to keep you signed in and to remember the contents of your cart and your orders.

b. Analytics Cookies

Used to understand website traffic and usage behaviour. This may include tools such as Google Analytics.

c. Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness. This may include tools such as Meta Pixel or similar platforms.

These third-party tools may collect anonymised or aggregated information in accordance with their respective privacy policies.

Cookie Consent

Where required, users are presented with a cookie consent banner allowing them to accept or manage cookie preferences. You may also disable cookies via your browser settings. Disabling certain cookies may affect website functionality.

5. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Maintain your account and order history while your account is active
• Comply with legal, tax, regulatory, or contractual obligations
• Resolve disputes and enforce agreements

When personal data is no longer required, it is securely deleted or anonymised in accordance with applicable laws.

6. Sharing of Information

We may share personal information only in the following circumstances:

• With trusted service providers assisting in website operation, order fulfilment, delivery and logistics, payment processing, marketing, analytics, or IT support (under confidentiality obligations)
• When required by law, regulation, court order, or legal process
• To protect our rights, safety, property, or prevent fraud

We do not authorise third parties to use your data for their independent marketing purposes.

7. International Data Transfers

In certain cases, your information may be processed or stored on servers located outside India through third-party service providers.

Where such transfers occur, we take reasonable measures to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable laws.

8. Data Security

We implement reasonable technical and organisational security measures to protect personal data from unauthorised access, misuse, alteration, loss, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Your Rights

Subject to applicable law, you may have the right to:

• Access the personal data we hold about you
• Request correction or update of inaccurate information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent at any time (where processing is based on consent)
• Object to processing based on legitimate interests
• Opt out of receiving promotional or marketing communications
• Lodge a complaint with relevant regulatory authorities

Marketing Opt-Out

You may unsubscribe from promotional emails at any time by clicking the "unsubscribe" link included in such communications or by contacting us directly using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of the website after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact:

Grievance Officer

In accordance with the Digital Personal Data Protection Act, 2023: